To maintain a safe, welcoming environment, clients agree to:

• Arrive on time for classes

• Wear appropriate workout attire

• Use equipment properly and safely

• Refrain from disruptive, unsafe, or disrespectful behavior

• Follow instructor guidance at all times

• Respect staff, clients, and studio property

• If arrived early, keep talking volume to a minimum

• Wait to go to any reformer until the previous class has completely finished cleaning and the room has cleared out

• Any personal belongings you have brought to the reformer (water bottle or towel) must be placed on the right side to avoid disturbance to your neighbor

Level 1 Requirement:

• To ensure safety and consistency, clients must complete a minimum of five (5) Level 1 (Beginner) classes at FreedomCore Pilates before advancing to Level 2 (Intermediate).
• Previous Pilates experience at other studios does not replace this requirement.
• This policy helps build a strong foundation in core principles, proper form and alignment, and familiarity with FreedomCore equipment and teaching standards before progressing to more advanced movements.

Dress Code Requirements:
• Athletic wear suitable for movement (leggings, yoga pants, shorts, athletic tops)
• Grip socks are required for all reformer and equipment-based classes, failure to comply will result in inability to participate in any studio activities or classes

• Clothing must allow full range of motion and not restrict movement
• No jeans, belts, zippers, or clothing that may damage equipment

2 Classes Per Day:

• Studio policy allows a maximum of two (2) classes per person per day.
• If attending two classes in one day, it is strongly recommended that the second class be a Reformer Stretch class.
• Please note: Clients scheduled for two classes in a single day will be removed from any additional scheduled or waitlist classes for third or fourth classes.

Arrival Time / Late Arrival Policy:

• Please arrive no more than 10 minutes prior to your scheduled class time. Arriving earlier may be disruptive to classes currently in session.
• Late Arrival Policy: For safety and class flow, clients must be on their reformer and actively participating within 6 minutes of the class start time.
• Arrivals after 6 minutes will not be permitted to join the class.
• Please note: Certain classes do not allow late arrivals under any circumstances.

• Classes with no late entry permitted include: introductory to reformer, dumbbell sculpt, and cardio.

No Phone Zone:

• We encourage a phone-free environment during class time.
• Clients are strongly encouraged to leave phones in the cubbies but the ringer must be turned off.
• Phones must be silenced during class, as ringing or alerts are disruptive to both clients and instructors.

Headphones:

• Headphones are not permitted during class, as they are distracting to other clients, disrespectful to the instructor, and unsafe due to the inability to hear proper cueing.

Single-Participant Class Policy:
• If only one (1) client is scheduled for a class, the class is subject to cancellation at the studio’s discretion.
• Clients will be notified via email and text if a class is canceled.

Excessive Late Cancellations or No Shows:

• If a client cancels or no-shows three (3) consecutive classes, FreedomCore Pilates reserves the right to remove that client from any future classes with a waitlist.
• Removal from waitlisted classes may occur 12–24 hours prior to class start time to allow another client the opportunity to attend.

Safety Policy:
• Clients must inform their instructor of all injuries, medical conditions, and physical limitations prior to class.
• Instructors are trained to provide modifications when necessary; however, they can only assist if they are informed.
• Please notify your instructor immediately if you experience unexpected pain or discomfort during class so modifications can be made.
• Clients must follow all instructor guidance at all times, including spring settings, exercises, and use of equipment.
• Deviating from instructor instruction—including adjusting spring settings or performing movements not prescribed—assumes full responsibility for any resulting injury.
• FreedomCore Pilates reserves the right to remove any client from a class if participation is deemed unsafe or inappropriate.

Returns From Serious Injury / Surgery:

• We require a doctors note before returning to class after serious injury or surgery.

Children / Pets:

• Children under 16 years old and pets are not permitted in the studio.

• You are to arrange proper child and pet care before arriving at the studio.

Lost / Found:

• Any unclaimed items from the lost and found basket that are over 90 days unclaimed will be donated.

Failed Payment Policy:
• Credit cards will be attempted up to three (3) times for any failed payment.
• If payment is not successfully processed after the third attempt, the account will be suspended until the full outstanding balance is paid.
• This includes monthly membership fees and any late cancellation or no-show fees.
• During suspension, all scheduled classes will be canceled and clients will be unable to book future classes.

We reserve the right to terminate or suspend access to Services for violations of conduct policies.